30-Day Collections Department Lead (Fintech)

TL;DR

30-Day Collections Department Lead (Fintech): Overseeing the collections department operations and ensuring proper call volume coverage with an accent on staff coaching and compliance. Focus on resolving escalated issues, monitoring live performance reports, and maintaining operational efficiency.

Location: Onsite in Agoura Hills, CA, USA

Salary: $17.87 per hour

Company

hirify.global is a $14.2 billion financial services company specializing in automotive finance.

What you will do

• Oversee daily department operations and ensure proper call volume coverage.
• Monitor live reports and phone calls to ensure compliance and quality handling.
• Provide coaching and training to call center agents.
• Investigate and resolve escalated customer issues.
• Document all agent interactions and maintain coaching logs.

Requirements

• Ability to interpret and explain policies and procedures to others.
• Strong organization, prioritization, and decision-making skills.
• Proficiency in professional grammar and email etiquette.
• Ability to diffuse hostile callers and deliver training.
• Must be willing to work overtime, weekends, and evening shifts.
• Must be based in or be able to commute to Agoura Hills, CA.

Nice to have

• Bilingual (Spanish).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance, plus life insurance and FSA.
• 401K matching and Employee Stock Ownership Program (ESOP) in a $14.2B company.
• Wellness programs including onsite yoga, gym, and daily team exercises.
• Commuter benefits: Metro Tap Card and Metro-link reimbursement.
• Professional growth through Westlake University and certification programs.