Director of Provider Services (Medtech)

TL;DR

Director of Provider Services (Medtech): Leading and evolving the provider services function by transitioning from an offshore model to a modern, technology-enabled service engine with an accent on AI integration and digital workflows. Focus on designing and implementing a next-generation operating model, optimizing operational performance, and improving the overall provider experience.

Location: Remote (Must be based in the USA)

Salary: $137,000–$247,000

Company

hirify.global is an integrated healthcare company combining insurance, clinical care, and technology to improve the health and well-being of older Americans.

What you will do

• Own the Provider Services function, including service levels, quality, provider experience, and operational cost.
• Lead a large-scale support organization, managing both offshore and vendor-supported operations.
• Define and execute a modernization roadmap incorporating voice AI, digital channels, and workflow automation.
• Establish rigorous performance tracking using KPIs, scorecards, and productivity dashboards.
• Collaborate cross-functionally with Network and health plan operations to solve upstream drivers of provider issues.
• Raise the talent bar across the organization by setting high standards and modeling pace-setting execution.

Requirements

• At least 10 years of leadership experience delivering measurable outcomes in complex operational environments.
• Must be based in the USA.
• Proven experience driving end-to-end initiatives from strategy through execution to improve efficiency and quality.
• Strong systems thinking and product mindset with experience owning roadmaps and KPIs.
• Ability to lead distributed teams and external vendors through metrics and clear accountability.
• Exceptional attention to detail and a track record of solving difficult operational challenges.

Nice to have

• Experience leading scaled service operations.
• Experience transforming service operations through AI-enabled workflows.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Stock options for all employees.
• Generous paid time off and a parental leave program.
• 401K program.
• $100 monthly mobile or internet stipend.