Account Manager, Service

TL;DR

Account Manager, Service (Diagnostics): Overseeing service level agreements and warranty programs for diagnostic instruments with an accent on sales management, contract renewals, and revenue growth. Focus on managing Salesforce workflows, customer engagements, and expanding service offerings like reliability upgrades and training.

Location: Stillwater, Minnesota, United States

Salary: $78,767 - $108,000 annually

Company

Global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes.

What you will do

• Lead sales activities for service agreements and warranties, including renewals, notifications, and purchase order processing.
• Manage contract renewal workflows in Salesforce, ensuring accurate tracking and coordination with business teams.
• Engage customers directly, identify opportunities, and transition leads to field sales.
• Drive revenue growth by developing new service offerings and managing the sales pipeline.
• Improve processes for automation and efficiency across cross-functional teams.

Requirements

• Highschool Diploma required, Bachelor’s Degree preferred.
• 3+ years in service/field sales, customer-facing roles, or customer service.
• Experience with ERP/CRM platforms like SAP, Salesforce, and Oracle.
• Proven ability to meet revenue goals, work independently, and manage priorities.
• Strong communication, organization, and problem-solving skills.

Culture & Benefits

• Competitive rewards including health benefits, retirement, time off, and wellbeing support.
• People-centered culture emphasizing accountability, inclusion, and continuous development.
• Entrepreneurial environment with agility, collaboration, and global impact.
• Potential annual incentive program based on performance.