B2B Account Manager (Medtech)

TL;DR

B2B Account Manager (Medtech): Supporting healthcare providers and internal teams to ensure a seamless patient journey for stroke recovery technology with an accent on provider support, pipeline operations, and operational execution. Focus on managing inbound requests, tracking patient progression through the B2B funnel, and coordinating clinical workflows.

Location: Remote (US)

Salary: $64,000–$76,000 + Stock Options

Company

hirify.global is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services.

What you will do

• Act as a key CX contact for inbound provider inquiries, ensuring high-quality support and issue resolution.
• Coordinate IpsiHand training sessions and ensure providers have access to necessary resources.
• Manage and track the patient pipeline within the B2B funnel, including VA pipeline management.
• Conduct SDR account reviews to identify pipeline gaps and collaborate on repeat prescriber development.
• Handle RMA (Return Merchandise Authorization) workflows and facilitate medical record collection.
• Consolidate data for business reviews and track KPIs across pipeline stages and operational workflows.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or equivalent experience.
• 3+ years of experience in customer experience, account support, or healthcare operations.
• Experience supporting B2B healthcare or medical device environments.
• Strong organizational skills and ability to manage multiple workflows simultaneously.
• Excellent communication and problem-solving skills.

Nice to have

• Familiarity with medical records, EEG coordination, or clinical workflows.
• Experience with CRM tools such as Salesforce and pipeline tracking.
• Analytical experience with data consolidation and reporting.

Culture & Benefits

• Comprehensive insurance coverage (Medical, Dental, Vision, Life, LTD, and STD).
• 401(k) with company match.
• Unlimited PTO and paid holidays.
• Remote work desk allowance.
• Equity incentives via stock options.