Manager, Support & Billing Services (Medtech)

TL;DR

Manager, Support & Billing Services (Medtech): Managing and optimizing medical billing operations across British Columbia with an accent on team leadership, service quality, and client relationship management. Focus on improving operational performance, coaching billing professionals, and integrating processes across the regional healthcare ecosystem.

Location: Hybrid; Must be based within commuting distance of North Vancouver or Duncan, BC, Canada

Salary: CA$85,000 - CA$95,000 per year

Company

hirify.global is a leading Canadian healthcare orchestration and billing company specializing in Healthcare BI and advanced analytics to make systems more agile and efficient.

What you will do

• Coach and develop a team of billing professionals and team leads, fostering accountability and collaboration.
• Oversee billing productivity, accuracy, and turnaround times using performance insights to implement improvements.
• Serve as the primary point of contact for complex issues and navigate conflict resolution with physician clients.
• Build and maintain strong relationships with clients through both virtual and in-person meetings across the region.
• Support the integration of teams and systems to align workflows and evolve best practices.
• Report progress, challenges, and operational opportunities directly to the Director.

Requirements

• Proven experience managing and developing teams in an operations or service-oriented environment.
• Strong ability to identify operational improvements and contribute to strategic direction.
• Excellent communication skills with a track record of building trust and maintaining professional relationships.
• Experience in account management, service delivery, or partnership roles.
• Ability to work independently and manage multiple priorities effectively.
• Must be located within commuting distance of North Vancouver or Duncan, BC to support hybrid work and in-person client meetings.

Culture & Benefits

• Hybrid work arrangement with a recurring allowance.
• Generous paid time off (4 to 6 weeks of vacation plus 5 personal days).
• Group RRSP/DPSP plan with employer contributions.
• Comprehensive modular group insurance plan starting from day 1.
• Annual wellness allowance and access to Lumino Health telehealth services.