Engagement Manager (SaaS)

TL;DR

Engagement Manager (SaaS): Leading coordinated teams to implement and scale software solutions for strategic commercial contractor accounts with an accent on customer adoption and partnership growth. Focus on managing complex C-level relationships, standardizing implementation playbooks, and bridging the gap between clients and internal product teams.

Location: Hybrid/Remote. Must be based in the US (excluding AK, HI, KY, MS, NE, NM, ND, RI, SD, WV, WY) or Canada. Willingness to travel up to 50%.

Salary: $124k–$155k base + bonus

Company

hirify.global is the largest commercial trade platform in the US, providing AI-driven tools to transform the commercial contracting industry.

What you will do

• Act as the primary point of contact for strategic clients, building strong relationships and understanding their business needs.
• Lead the implementation and integration of software solutions, ensuring project timelines and Go-Live dates are met.
• Serve as a strategic partner and escalation point for C-level contacts at private-equity backed customer accounts.
• Standardize and scale team systems, workflows, and playbooks to improve efficiency for a growing customer base.
• Synthesize customer feedback to influence product development priorities across Product, Sales, and Implementation teams.
• Identify and mitigate potential risks that could impact project outcomes or customer satisfaction.

Requirements

• 5+ years of proven leadership and project management experience with enterprise or strategic customers.
• Experience building customer-facing processes to ensure successful software integration and adoption.
• Expertise in managing complex relationships and delivering executive business reviews.
• Ability to travel up to 50% to support on-site implementations.
• Proficiency with project management tools such as GuideCX and Salesforce.
• Must be based in a supported US state or Canada.

Nice to have

• Previous experience in a tech start-up environment.
• Background in the specialty contractor or construction industry.
• Familiarity with accounting ERP systems like QuickBooks, Sage, or Viewpoint.

Culture & Benefits

• Generous equity grants to become a company owner.
• Comprehensive benefits package and flexible paid time off.
• Hybrid work schedules with hubs in Los Angeles, San Francisco, Toronto, and Raleigh.
• One-time work-from-home allowance and ongoing stipends.
• Fast-paced, collaborative environment with frequent team-building events and in-office lunches.