Senior Salesforce Administrator (SaaS)

TL;DR

Senior Salesforce Administrator (SaaS): Designing and automating scalable customer operations and lifecycle workflows with an accent on system architecture, iPaaS integrations, and proactive engagement. Focus on replacing manual processes with automation-first solutions and integrating AI to streamline workflows.

Location: Remote (Must be based in the USA)

Company

hirify.global helps entrepreneurs launch and grow their businesses by simplifying taxes, forms, and state compliance.

What you will do

• Design and automate customer lifecycle workflows including onboarding, engagement, and retention.
• Replace manual operational processes with automation-first solutions in partnership with Customer Success teams.
• Build and maintain integrations between Salesforce and internal/external systems using Workato or similar iPaaS tools.
• Implement AI and automation to increase productivity and reduce manual effort.
• Integrate telephony and chat platforms to unify customer interaction data.
• Triage and resolve Production issues and translate business needs into efficient system configurations.

Requirements

• 8+ years of experience administering and scaling Salesforce environments.
• Must be based in the United States.
• Strong experience with Customer Success lifecycle management and iPaaS tools (Workato preferred).
• Expertise in Salesforce Lightning, Flow (record-triggered, scheduled, screen), and data architecture.
• Ability to query and analyze data using SQL or similar tools.
• Strong knowledge of security, access controls, and compliance best practices.

Nice to have

• Experience scaling Customer Success operations within a SaaS company.
• Salesforce certifications such as Advanced Admin, Sales Cloud, or Service Cloud.
• Experience with Salesforce DevOps Center.
• Experience thriving in high-growth startup environments.

Culture & Benefits

• Comprehensive health benefits including medical, vision, dental, disability, and life insurance.
• Financial perks including 401k with match, annual bonus, and RSUs.
• Work-life support through parental and military leave, pet insurance, and an employee assistance program.
• Connected culture with weekly All Hands meetings and social committee events like Hackathons and talent shows.
• 10 paid holidays per year.