Senior Account Manager (EdTech)

TL;DR

Senior Account Manager (EdTech): Developing and managing relationships with K-12 school administrators across the US to ensure customer satisfaction and retention with an accent on subscription renewals, upselling, and account project management. Focus on maximizing product engagement through data-driven insights and strategic communication.

Location: Must be based in the Raleigh, NC, area office

Company

The country's largest EdTech company, reaching millions of learners through products like IXL, Rosetta Stone, and Wyzant.

What you will do

• Maintain proactive communication with customers to ensure best-in-class service.
• Build strong relationships with key decision-makers to drive customer engagement throughout the subscription life-cycle.
• Manage subscription renewals, including transactional components and upselling.
• Collaborate with field sales to execute targeted campaigns for account expansion.
• Analyze customer data to provide insights and maximize product usage.
• Track all customer activities, communication, and opportunities within Salesforce.

Requirements

• BA/BS Degree.
• 3+ years in Account Management, Customer Success, or Renewal Sales.
• 5+ years of overall professional work experience.
• Exceptional verbal and written communication and presentation skills.
• Proficiency in MS Office and Google Suite.
• Must be located in the Raleigh, NC area.

Nice to have

• Classroom experience or a background in a related educational field.
• Experience with Salesforce.

Culture & Benefits

• Collaborative culture fostering the open exchange of ideas.
• Work environment based on kindness, respect, passion, and authenticity.
• Opportunity to develop products that impact the lives of millions of learners.
• Strong commitment to diversity, equity, and inclusion.