School Customer Success Manager (Edtech)

TL;DR

School Customer Success Manager (Edtech): Managing a high-volume portfolio of K-12 school accounts to drive retention, adoption, and expansion with an accent on data-driven health monitoring and renewal strategy. Focus on executing scalable engagement motions and solving root-cause customer challenges to grow the business.

Location: Remote (Must be based in the US)

Salary: $72,500 - $87,500 USD (OTE)

Company

hirify.global provides instruction-ready real-world content for K-12 classrooms, personalized for millions of students and teachers to improve educational outcomes.

What you will do

• Manage a portfolio of 150–300 customers with accountability for retention, adoption, and expansion outcomes.
• Execute renewal strategies to reduce risk and secure long-term partnerships.
• Conduct discovery to align product value with customer goals and position the company as a strategic partner.
• Identify and drive expansion opportunities in collaboration with the Sales team.
• Implement scalable 1:many engagement motions, including segmentation and automation.
• Leverage tools like Salesforce, Gainsight, Gong, and Salesloft to maintain operational rigor.

Requirements

• 2+ years of experience managing a large or high-volume portfolio of accounts.
• Proven success owning renewals, retention, or expansion targets.
• Must be based in the United States.
• Ability to handle high-volume proactive calls and customer conversations weekly.
• Experience with scalable or tech-touch customer success motions.
• Strong prioritization skills and a data-driven approach to measuring success.

Nice to have

• Background in the education sector.
• Experience with Gong, Salesloft, or Salesforce.

Culture & Benefits

• Comprehensive medical benefits with employer contributions to premiums and HSA accounts.
• 401(k) plan with employer match for long-term financial security.
• Fully remote work environment with a monthly tech stipend.
• Flexible PTO, 10 company holidays, and a dedicated winter break from December 24th to January 1st.
• Annual learning and development allowance for external training and certifications.
• Inclusive family benefits, including parental leave and fertility support.