Director of Customer Development (EdTech)

TL;DR

Director of Customer Development (EdTech): Managing a portfolio of higher education accounts to ensure retention and expansion through strategic advisor relationships with an accent on Success Planning and C-level engagement. Focus on maximizing customer ROI, negotiating renewal contracts, and identifying growth opportunities within assigned accounts.

Location: Remote (Must be based in the US and available during U.S. business hours)

Salary: $110,000 - $140,000 USD

Company

hirify.global provides an all-in-one Student Impact Platform that helps colleges and universities use student data to improve student outcomes.

What you will do

• Nurture trust-based relationships with President, Provost, and C-level stakeholders.
• Act as a strategic advisor to align product value with customer institutional challenges and goals.
• Negotiate renewal contracts, upsells, and additional service agreements to maximize growth.
• Own and execute the Success Planning process to drive student outcomes and maximize ROI.
• Track KPIs, customer health scores, and contract data within Salesforce.
• Identify and develop customer success stories to serve as references for RFPs and conferences.

Requirements

• Bachelor’s degree or higher.
• Minimum 12 years of professional experience in EdTech or at US higher education institutions.
• Proven ability to deliver formal executive business reviews to AVP, VP, and C-suite executives.
• Strong problem-solving skills and ability to manage 15-20 accounts simultaneously.
• Proficiency in Google Suite.
• Experience with cross-functional team coordination.

Nice to have

• Leadership or management experience in Student Success, Academic Affairs, or Institutional Research at US colleges.
• Experience with Salesforce, Slack, and Outreach.

Culture & Benefits

• Full benefits package including medical, dental, vision, and 401k match.
• 100% remote work environment.
• Unlimited flexible PTO and every other Friday off.
• Monthly stipend for home office, wellness, or professional development.
• Generous parental leave and inclusive reproductive health reimbursement fund.