Scaled Customer Success Manager (EdTech)

TL;DR

Scaled Customer Success Manager (EdTech): Overseeing and nurturing a portfolio of US District Partners to ensure value derivation from the Magma platform with an accent on data-driven communication and content strategies. Focus on onboarding educators, running training sessions, and building a professional community to drive long-term success.

Location: Must be based in Dallas, TX or Los Angeles, CA. Office-first model (4 days in-office per week).

Salary: $80,000 - $100,000

Company

hirify.global is one of the world’s fastest-growing EdTech companies transforming math education through the power of AI.

What you will do

• Manage a portfolio of US District Partners in the Western US using data-driven communication strategies.
• Lead virtual and in-person onboarding and professional learning sessions for teachers and leaders.
• Create and deliver 1:many content via emails and webinars to drive retention and satisfaction.
• Build the hirify.global community by coordinating the Teacher ambassador program and connecting educators.
• Collaborate with Account Managers to identify at-risk accounts and surface expansion opportunities.
• Gather customer feedback and analyze usage patterns to inform product improvements.

Requirements

• 3+ years of experience in education, professional learning, or ed tech.
• Proven track record of building and retaining strong relationships across large and varied audiences.
• Strong organizational skills and a proactive, goal-oriented approach to problem-solving.
• Ability to use data and evidence to inform decision-making.
• Must be based in Dallas, TX or Los Angeles, CA.
• Willingness to travel and flexibility across time zones.

Culture & Benefits

• Opportunity to work in a growing tech scale-up with a mission to positively impact K-12 math education.
• Supportive and highly collaborative team environment that encourages innovative ideas and new solutions.
• Rewarding experience visiting partner districts to see the product's impact on student learning.
• Medical, Dental, and Vision insurance.