Manager, Customer Success (Edtech)

TL;DR

Manager, Customer Success (Edtech): Leading a team of CSMs to drive adoption, advocacy, and retention for school clients with an accent on scalable data-driven processes and long-term relationship building. Focus on eliminating churn risk, analyzing client needs, and aligning customer feedback with product and sales strategies.

Location: Hybrid in Alpharetta, GA

Company

hirify.global is a growth-stage company providing fan engagement platforms for high schools, backed by KKR.

What you will do

• Lead and develop a team of Customer Success Managers to drive adoption and retention.
• Create engagement strategies to build trust and long-term relationships with school clients.
• Act as a customer advocate, providing internal feedback to Product, Sales, and Marketing teams.
• Analyze account data and activity reports to identify churn risks and growth opportunities.
• Establish scalable, data-driven processes to meet team and company goals.
• Present account progress and quota reports to senior leadership.

Requirements

• Must be based in Alpharetta, GA (Hybrid)
• 3+ years of experience in customer success or account management.
• 2+ years of experience managing or mentoring staff.
• Deep understanding of recurring revenue business models and value drivers.
• Proficiency in MS Office and CS tools like Salesforce, ChurnZero, or Pendo.
• Experience in K-12 or ticketing industries is preferred.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• 401k plan with company match and company equity (stock options).
• Open PTO policy and an Employee Emergency Fund.
• Hybrid and flexible work environment.