Business Consultant, Implementations (Proptech)

TL;DR

Business Consultant, Implementations (Proptech SaaS): Lead end-to-end implementations for real estate financing and construction platform with an accent on creating scalable foundations, driving customer expansion, and delivering business outcomes. Focus on solution design, workflow optimization, proactive risk resolution, and cross-functional alignment to accelerate time to value.

Nashville (Hybrid). Non-local candidates must travel to Nashville at minimum twice per year for company events; up to 25% travel.

Salary: $90,000 - 117,000 USD per year

Company

AI-powered platform transforming real estate financing, development, and management for lenders, borrowers, owners, and contractors powering $300B+ in projects.

What you will do

• Own implementations from kickoff to go-live and expansion, defining success criteria tied to business outcomes and delivering clean, scalable foundations.
• Identify expansion opportunities during implementation to enable adoption of additional products within ~10 days of go-live.
• Act as strategic consultant: diagnose workflow inefficiencies, recommend improvements, and provide opinionated best practices for lenders, owners, and contractors.
• Lead solution design using playbooks, conduct discovery, ensure scalable configurations, and resolve risks proactively.
• Drive cross-functional execution as single-threaded owner across Sales, Product, Engineering, and Support; represent customer voice.
• Manage client engagement, change management, and adoption; leverage AI automation for planning, communications, and reporting to focus on high-impact work.
• Contribute to refining implementation playbooks and processes.

Requirements

• 3–6+ years in SaaS implementation, management consulting, or customer-facing roles owning outcomes
• Lead clients through ambiguous problems, define solutions, advise on business processes/workflows/operations
• Influence stakeholders including executives; drive value/expansion opportunities
• Cross-functional experience with Product, Engineering, Go-to-Market teams
• Manage multiple complex engagements with high-quality outcomes and relationships
• Ability to travel up to 25%

Nice to have

• Background in management/implementation consulting or strategic customer success
• Experience in lending, construction, real estate, financial workflows
• Ownership of revenue expansion/upsell/adoption metrics
• High-growth/ambiguous environments
• AI-enabled tools, automation, data-heavy implementations

Culture & Benefits

• Inclusive workplace committed to fair recruiting and promotion without bias
• Unlimited PTO, top medical/dental/vision coverage, 401k with match and expedited vesting
• Equity via stock options, Learning Grant for professional development
• High-velocity, AI-enabled implementation model freeing capacity for strategic work