Senior Payroll Service Delivery Lead (US Payroll)

TL;DR

Senior Payroll Service Delivery Lead (US Payroll): Drive payroll advisory function and own internal payroll legislation frameworks for HRIS platform with an accent on compliance, risk management, and multi-state operations. Focus on interpreting complex legislation, delivering scalable enablement to cross-functional teams, and acting as escalation point for high-risk matters.

Location: Remote (US only; must reside in authorized states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA)

Salary: $110,000 - $142,000 per year

Company

Global HR tech SaaS leader helping mid-size businesses manage people with intuitive, data-driven HR platform.

What you will do

• Drive payroll advisory as central authority on US payroll legislation across Product, CX, PS, and GTM teams
• Interpret complex legislation into actionable guidance and own internal frameworks for consistent application
• Deliver training, documentation, and briefings to upskill teams on compliance and best practices
• Partner with Product to embed payroll expertise in feature design and support PS with user stories
• Set standards for Managed Services and Operations on compliance, edge cases, and exceptions
• Act as senior escalation for complex legislative matters and monitor changes impacting product/services

Requirements

• 10+ years hands-on US payroll experience in complex multi-state environment
• Proven track record owning payroll processes or service delivery frameworks
• Expert in payroll compliance, risk, audit requirements
• Experience in fast-paced scaling SaaS/managed services environment preferred
• Comfortable influencing cross-functionally without authority, high ownership, autonomous operation
• Must reside in one of authorized US states (CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA)

Nice to have

• Experience with integrated payroll solutions (HRIS + payroll platforms)

Culture & Benefits

• Equity in pre-IPO high-growth HR tech leader
• 401(k) with 3% company match from month following start
• Medical, dental, vision from day one; $1,920 annual wellness stipend; Headspace membership
• Hybrid for NY metro; temporary work from anywhere up to 2 months/year after 6 months
• Generous PTO, company holidays, Bob Balance Days (4 quarterly long weekends), birthday off
• Home office allowance, 2 paid Social Impact days, team social events