Booking Consultant (Customer Support)

TL;DR

Booking Consultant (Customer Support): Managing client communications and tenant guidance for Europe's largest student rental platform with an accent on proactive booking solutions and client relationship management. Focus on optimizing the rental journey, maintaining accurate client profiles, and collaborating with sales teams to ensure a seamless user experience.

Location: Onsite at HQ in Rotterdam, Netherlands

Salary: €700 per month

Company

Europe's largest student rental platform, integrating hirify.global, Kamernet, and Studapart to simplify the rental journey for students.

What you will do

• Manage client communications and respond promptly to all inquiries.
• Provide personalized guidance and information to potential tenants.
• Maintain accurate and up-to-date client profiles and documentation.
• Support clients before and after bookings with proactive solutions.
• Collect and share feedback to drive product and service improvements.
• Partner with the Sales team to ensure an exceptional client experience.

Requirements

• Native or Fluent English speaker.
• Must be able to work from the office in Rotterdam, Netherlands.
• Strong interpersonal skills and confidence in making outbound calls.
• Detail-oriented approach with a strong sense of ownership and proactivity.
• Interest in sales and eagerness to develop a commercial mindset.
• Ability to handle repetitive tasks while understanding their broader impact.

Culture & Benefits

• Commuting costs covered for travel between home and the office.
• Full personal equipment provided, including laptop, keyboard, mouse, and headset.
• 12 vacation days to recharge.
• Dedicated onboarding programme specifically for interns.
• Pet-friendly office located in Rotterdam city centre.
• Weekly team-building activities and after-work drinks every Friday.