Customer Success Engineer (YouTrack)

TL;DR

Customer Success Engineer (YouTrack): Cultivating relationships with small, mid-sized, and enterprise customers to ensure successful YouTrack deployment with an accent on pre-sales engineering and technical onboarding. Focus on managing large accounts, developing demo materials, and acting as a technical liaison between customers and the product team.

Location: Hybrid or Remote (Germany), or onsite in Amsterdam, Berlin, Munich, or Prague

Company

hirify.global is a leading software company specializing in creating effective developer tools to accelerate production.

What you will do

• Provide technical guidance and pre-sales engineering assistance to potential customers.
• Conduct onboarding sessions and technical training for new and existing users.
• Create and adapt sales, demo, and promotional materials for specific use cases.
• Proactively manage and develop large B2B accounts to ensure retention.
• Liaise between customers and the internal product team.
• Recruit and enable partners to improve YouTrack deployment capabilities.

Requirements

• 3+ years of customer-facing experience in project management, software development, or related fields.
• Professional level German for customer meetings, demos, and written communication.
• Fluent English for internal and external communication.
• Technical background in software development, QA, system administration, or release automation.
• Proven track record of building B2B relationships.
• Ability to work independently within a distributed team.

Culture & Benefits

• Open and inclusive workplace welcoming all backgrounds.
• Equal opportunity employer.
• Opportunity to work in a distributed team environment.