Client Services & Support Analyst (Fintech)

TL;DR

Client Services & Support Analyst (Fintech): Providing high-quality support for the Optiq trading platform across European markets with an accent on technical troubleshooting and regulatory reporting. Focus on resolving functional issues for trading participants and ensuring system reliability across diverse financial jurisdictions.

Location: Amsterdam, Netherlands

Company

Global market infrastructure company operating the primary stock exchanges for several European countries.

What you will do

• Provide 1st and 2nd line support for the Optiq trading platform across multiple European markets.
• Manage ancillary services, including MiFID reporting via Saturn and risk settings management in Riskguard.
• Troubleshoot technical and functional issues, coordinating with internal IT, operations, and compliance teams.
• Liaise with external trading participants, market operators, and vendors to resolve incidents.
• Monitor system performance proactively and document solutions in the team knowledge base.
• Participate in the testing and roll-out of new platform features and service enhancements.

Requirements

• Bachelor’s degree in Finance, Economics, Computer Science, or a related field.
• 3-6 years of experience in client or technical support, ideally within financial markets or trading environments.
• Excellent English communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced, multicultural environment.

Nice to have

• Knowledge of Dutch, French, Italian, Greek, or Norwegian.
• Familiarity with Optiq trading platforms, MiFID services, and risk management tools.

Culture & Benefits

• Opportunity to work at the heart of European financial markets.
• Exposure to a wide range of trading and post-trade services.
• Professional development and training opportunities.
• Dynamic and supportive team environment.