Customer Support (Italian)

TL;DR

Customer Support (Italian): Providing high-quality assistance to Italian-speaking fans via chat, email, and phone to ensure a seamless ticket buying and selling experience with an accent on problem-solving and customer loyalty. Focus on managing conversations via Intercom, resolving seller errors, and collaborating with the CX team to improve platform reliability.

Location: Hybrid (Amsterdam, Netherlands). Must be based in or near Amsterdam.

Salary: €33,100 - €45,900 per year

Company

hirify.global is a global ticket marketplace enabling fans to buy and sell tickets with confidence across 42 countries.

What you will do

• Provide support to Italian-speaking users via chat, email, and phone with enthusiasm.
• Resolve seller mistakes and identify ways to prevent future errors.
• Maintain high customer satisfaction and productivity targets to contribute to company goals.
• Manage communications and conversations using Intercom.
• Analyze and report recurring issues to the wider CX team to improve the user experience.
• Provide occasional support during peak event periods and holidays.

Requirements

• Native level Italian and fluent English (C1), both written and spoken.
• Must be based in or near Amsterdam and available full-time (40 hours).
• Experience in a professional office or customer support environment.
• Ability to remain calm and friendly under pressure in a fast-paced environment.
• Comfortable communicating across multiple channels including phone, chat, and email.

Nice to have

• Experience with Intercom or similar support software.
• Interest in live events, music, sports, or culture.
• Knowledge of additional languages.

Culture & Benefits

• Mission-driven environment built by fans for fans.
• Supportive, international team culture.
• Hybrid work arrangement based in the Amsterdam office.
• Direct impact on the experience of millions of global users.