Customer Service Agent with German Language

TL;DR

Customer Service Agent with German Language (e-commerce): Handling customer inquiries via phone, email, and platforms like Amazon and eBay for the German market with an accent on resolving delivery issues, order problems, and ensuring satisfaction. Focus on investigating complex cases, providing creative solutions, and meeting SLA response times.

Location: Remote from home, must live in the Netherlands and visit Venlo office once per month.

Company

Global e-commerce leader since 2006, serving millions with everyday products, focused on growth, innovation, and customer experience.

What you will do

• Handle incoming phone calls and emails from German-speaking customers, resolving delivery delays and order issues.
• Investigate problems on Amazon and eBay, contact customers proactively, and find creative solutions.
• Manage complex cases escalated from first-line support and perform administrative tasks on sales platforms.
• Monitor email boxes to ensure responses within SLA and participate in team meetings via Slack or MS Teams.
• Collaborate with team leads on account issues and maintain high customer satisfaction.

Requirements

• German and English verbal and written skills at a very good level.
• Experience in client contact.
• Enthusiastic personality.
• Proficient with computers and MS Office.
• Ability to visit hirify.global Venlo office once per month.
• Living in the Netherlands.

Culture & Benefits

• Fast-growing company with opportunities for personal growth.
• €0.23/km travel allowance and €2.45 net remote work allowance.
• Non-contributory pension and 8% holiday allowance.
• 25 vacation days (full-time) + option to buy 10 more.
• 20% discount on hirify.global products.