Customer Service Agent with German Language
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
TL;DR
Customer Service Agent with German Language (e-commerce): Handling customer inquiries via phone, email, and platforms like Amazon and eBay for the German market with an accent on resolving delivery issues, order problems, and ensuring satisfaction. Focus on investigating complex cases, providing creative solutions, and meeting SLA response times.
Location: Remote from home, must live in the Netherlands and visit Venlo office once per month.
Company
Global e-commerce leader since 2006, serving millions with everyday products, focused on growth, innovation, and customer experience.
What you will do
- Handle incoming phone calls and emails from German-speaking customers, resolving delivery delays and order issues.
- Investigate problems on Amazon and eBay, contact customers proactively, and find creative solutions.
- Manage complex cases escalated from first-line support and perform administrative tasks on sales platforms.
- Monitor email boxes to ensure responses within SLA and participate in team meetings via Slack or MS Teams.
- Collaborate with team leads on account issues and maintain high customer satisfaction.
Requirements
- German and English verbal and written skills at a very good level.
- Experience in client contact.
- Enthusiastic personality.
- Proficient with computers and MS Office.
- Ability to visit Venlo office once per month.
- Living in the Netherlands.
Culture & Benefits
- Fast-growing company with opportunities for personal growth.
- β¬0.23/km travel allowance and β¬2.45 net remote work allowance.
- Non-contributory pension and 8% holiday allowance.
- 25 vacation days (full-time) + option to buy 10 more.
- 20% discount on products.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β