IT Service Desk Intern

TL;DR

IT Service Desk Intern: Provide 1st line IT support for HQ and hotel staff, troubleshooting hardware, software, and system issues with an accent on ticket management, stock control, and system setups. Focus on logging/tracking support tickets, collaborating with the team, and maintaining accurate IT inventory in a fast-paced hospitality environment.

Location: Must live in Amsterdam or Barcelona

Company

Rule-breaking hybrid hospitality provider with work, stay, learn, and play spaces across Europe including the Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, expanding globally.

What you will do

• Provide friendly 1st line IT support for HQ and hotel staff
• Troubleshoot hardware, software, and system issues
• Log, track, and follow up on support tickets
• Manage IT stock control, update CMDB, and ship devices to new users
• Assist with system setups, updates, and maintenance
• Collaborate with the team to solve problems efficiently while keeping work organized

Requirements

• Studying MBO Computer Science or related field
• Must live in Amsterdam or Barcelona
• English is a must; local language is a nice bonus
• Cheerful, resourceful, detail-oriented, analytical thinker
• Team player with clear communication and problem-solving skills
• Great sense of humour and willingness to learn

Nice to have

• Some experience in Help Desk or IT support

Culture & Benefits

• Amazing work environment with positive energy and fun colleagues
• On-the-job coaching and guidance
• Monthly compensation for internship (travel costs not reimbursed)
• Access to TSH facilities including restaurant, gym, and discounts on hotel stays, food, and drinks
• Work at a dynamic, international Certified B Corp balancing profit with positive impact