Customer Onboarding Advisor

TL;DR

Customer Onboarding Advisor (Healthcare Billing): Support physicians using Xacte medical billing platform from needs assessment through go-live with an accent on profile setup, RAMQ registration, and internal coordination. Focus on ensuring seamless setup, validating information, and building trust-based relationships from the start.

Location: Hybrid in Quebec, Quebec, Canada (minimum 1 day per week in the office)

Company

Leading Canadian healthcare orchestration and billing company revolutionizing systems through BI, analytics, and Xacte medical billing solution.

What you will do

• Take ownership of new clients and understand their needs
• Set up and configure profiles while validating required information
• Coordinate next steps with internal teams for training, billing, and support
• Follow up to ensure seamless and timely go-live

Requirements

• Structured and detail-oriented in follow-ups
• Manage multiple priorities in fast-paced environment
• Interact comfortably with stakeholders including professionals
• Communicate clearly in both French and English
• Build strong trust-based client relationships
• Comfortable using technology and web-based platforms
• Relevant experience in customer service, onboarding, or coordination

Nice to have

• Thrive with tight deadlines and work independently within structured framework

Culture & Benefits

• Recurring hybrid work allowance
• 4-6 weeks paid vacation and 5 paid personal days
• Group RRSP/DPSP with employer contribution
• Modular group insurance from day 1
• Annual wellness allowance and Lumino Health telehealth access
• Collaborative environment in growing healthcare company