Bilingual Customer Service Representative (French)

TL;DR

Bilingual Customer Service Representative (Customer Support): Providing high-quality service to members and partners through inbound communication with an accent on empathy, problem-solving, and relationship management. Focus on facilitating administrative actions, conducting research, and ensuring service excellence across various business areas.

Location: Hybrid role based in Toronto, Canada

Компания

hirify.global is a financial services organization dedicated to customer service excellence and member support.

Что делать

• Manage inbound service-related calls regarding business activities and member inquiries.
• Prioritize customer relationships by listening actively and responding with empathy.
• Collaborate with multiple business areas to research and resolve customer needs.
• Promote the benefits of Foresters membership to evolve customer relationships.
• Conduct follow-up calls to ensure positive resolution of service requests.

Требования

• Proficiency in English and French (verbal and written) is required.
• 3-5 years of customer service experience is an asset.
• Previous inbound contact center experience is an asset.
• Ability to meet tight timelines under pressure while maintaining service quality.
• Strong technical and analytical skills within established systems and procedures.
• College Diploma or University Degree is an asset.

Культура и преимущества

• Commitment to an equal opportunity environment and inclusive workplace.
• Focus on innovation and customer service excellence.
• Competitive compensation program designed to attract and retain talent.
• Supportive team environment with a focus on diversity and equity.