Customer Service Representative

TL;DR

Customer Service Representative (Manufacturing): Assisting customers with purchases and repairs of mechanical seals with an accent on technical order management and product application support. Focus on coordinating between engineering, manufacturing, and logistics departments to ensure timely delivery and resolution of customer inquiries.

Location: Canada

Company

John Crane, a business of hirify.global, is a global leader in mission-critical flow control solutions for energy and process industries.

What you will do

• Interact with customers via telephone, fax, and email to provide product recommendations and price quotations.
• Interpret customer requirements and technical drawings to compile bills of materials.
• Coordinate with engineering, purchasing, assembly, and manufacturing departments to manage customer orders.
• Ensure delivery commitments are met and take appropriate action in the event of delays.
• Resolve customer complaints and handle emergency calls.
• Maintain reference files for procedures, product lists, and special pricing.

Requirements

• Must be fluent in both English and French (written and verbal).
• 3 to 5 years of customer service experience in a manufacturing setting.
• Ability to read detailed technical drawings and utilize measuring instruments.
• Proficiency in Microsoft Office.
• Mechanical Technologist/Technician College diploma or High School Diploma.

Culture & Benefits

• Competitive compensation and benefits package.
• Inclusive work environment with active employee resource groups (ERGs).
• Opportunities for career growth within a global organization.
• Recognition programs including the annual Smiths Excellence Awards.