Patient Experience Representative (Medtech)

TL;DR

Patient Experience Representative (Medtech): Managing patient inquiries and support services for a proactive healthcare company with an accent on patient care and retention. Focus on resolving complex patient issues, coordinating scan scheduling, and improving the overall patient journey.

Location: Vancouver, Canada. Must be legally authorized to work in Canada; no visa sponsorship provided.

Salary: $54,000 - $58,000 CAD

Company

hirify.global is a health-tech company focusing on proactive healthcare through award-winning whole-body MRI scans.

What you will do

• Provide high-quality customer support via phone, email, and chat channels.
• Educate patients on the organization's services, policies, and procedures.
• Manage account setups, billing questions, and technical troubleshooting.
• Coordinate patient scan scheduling and guide the completion of medical intake forms.
• Resolve patient complaints and conduct milestone retention calls.
• Collaborate with sales and marketing teams to ensure a seamless patient experience.

Requirements

• Legally authorized to work in Canada at the time of hire; no visa sponsorship provided.
• Strong interpersonal and professional communication skills for interacting with patients and medical professionals.
• Ability to multitask and prioritize effectively in a fast-paced startup environment.
• High level of emotional intelligence, empathy, and an inclusive approach.
• Ability to work flexible hours, including weekends and holidays.
• Strict adherence to patient privacy and confidentiality standards.

Nice to have

• Industry experience in customer support, service, or success.

Culture & Benefits

• Free whole-body scans for all team members.
• Comprehensive benefits package including health, dental, vision, and mental health coverage.
• Flexible vacation policy to encourage restoration and wellbeing.
• Access to RRSP and TFSA retirement savings plans for eligible Canadian employees.
• Growth-oriented environment with weekly team social events and connectivity.