Service Centre Outbound Specialist

TL;DR

Service Centre Outbound Specialist (Customer Support): Managing high-volume outbound outreach and processing financial claims to support employment program outcomes with an accent on data accuracy, compliance, and client engagement. Focus on auditing claims, maintaining detailed records, and collaborating with internal teams to ensure efficient service delivery.

Location: Onsite in Toronto, ON

Salary: $54,632 per year

Company

A Canadian organization partnering with governments and local agencies since 1994 to create sustainable employment opportunities for communities.

What you will do

• Conduct high-volume outbound outreach via phone, text, and email to support client employment journeys.
• Verify, process, and update client information and employment outcomes in program databases.
• Audit and process financial support claims in alignment with internal guidelines and regulatory standards.
• Maintain accurate, compliant records of all client interactions and activities.
• Collaborate with internal teams to resolve issues and support operational performance.
• Contribute to project work and continuous improvement initiatives to enhance service delivery.

Requirements

• 2-3 years of experience in a service-oriented organization.
• Strong background in auditing and data entry.
• Proficiency in MS Office, particularly Excel and Word.
• Ability to work in a fast-paced, high-pressure environment while maintaining confidentiality.
• Strong organizational and time management skills.
• Bilingualism in English and French is preferred.

Nice to have

• Knowledge of the Employment Services industry.

Culture & Benefits

• Competitive annual salary.
• Generous time off policy supporting work-life balance.
• Ongoing professional learning and development opportunities.
• Inclusive and diverse workplace culture.