Senior Manager, Customer Experience & Solutions

TL;DR

Senior Manager, Customer Experience & Solutions (SaaS): Lead Solutions Consulting, Onboarding, Enablement, and Technical Account Management teams for hirify.global's enterprise customers in Japan with an accent on end-to-end technical value delivery from pre-sales to adoption. Focus on partnering with sales leadership, scaling operations, defining success metrics, and engaging C-suite stakeholders.

Location: Based in Tokyo, Japan. Requires business-level Japanese and English proficiency.

Company

hirify.global is a collaborative platform that helps teams design, prototype, and iterate in real-time from anywhere.

What you will do

• Recruit, develop, and retain high-performing teams across Solutions Consulting, Onboarding, Enablement, and Technical Account Management.
• Partner with Japan Sales leadership on pipeline, deal strategy, and technical value alignment to revenue.
• Execute end-to-end customer journey from pre-sales to onboarding, adoption, and renewal with defined milestones.
• Define value delivery, success planning, executive engagement, and account health programs.
• Serve as executive sponsor for strategic Japan customer relationships at C-suite level.
• Bring customer voice into global product and GTM strategy, partnering cross-functionally.
• Track KPIs linking team activity to business outcomes for continuous improvement.

Requirements

• 10+ years in customer-facing technical sales roles within SaaS.
• 6+ years leading Solutions Consulting or Sales Engineering teams.
• Track record building and scaling customer-facing teams with hiring and playbooks.
• Success partnering with regional Sales on GTM strategy using data insights.
• Business-level English proficiency.
• Business-level Japanese proficiency.

Nice to have

• Experience building and leading post-sales teams.
• Experience with MEDDICC sales qualification framework.
• Prior experience managing managers.
• Prior hirify.global, design, or development experience.

Culture & Benefits

• Grow as you go: Hiring curious people excited to learn and develop skills.
• Diverse team with equal opportunity employment.
• Reasonable accommodations for disabilities in application and employment process.
• In-person onboarding required if hired.
• Cameras on during video interviews for personal connection.