Claims Manager – Partner Programs

TL;DR

Claims Manager – Partner Programs (Insurance): Oversee day-to-day claims handling and performance management for assigned programs and Third-Party Administrators with an accent on compliance, regulatory requirements, and service expectations. Focus on monitoring TPA performance, conducting file reviews and QA audits, analyzing claims data and KPIs, and supporting stakeholder collaboration.

Location: Austin, TX / Dallas, TX / Morristown, NJ

Salary: $120,000 - $150,250 (Morristown, NJ base pay range)

Company

Hippo Holdings is a national property and casualty insurance group including Spinnaker Insurance Company, partnering with market leaders across personal, commercial, and specialty lines.

What you will do

• Oversee claims handling for assigned programs ensuring compliance with guidelines, coverage, and regulations
• Monitor TPA performance on timeliness, reserving, and claim quality; conduct file reviews and QA audits
• Analyze claims data and KPIs, prepare stewardship reports, track corrective actions
• Support reinsurance reporting, regulatory audits, and program onboarding
• Serve as TPA contact, collaborate with underwriting, actuarial, finance, and legal teams
• Build expertise in coverage, reserving, litigation, and compliance; assist on complex claims

Requirements

• 5–8 years of claims handling or program oversight experience
• Experience with TPAs, MGAs, or delegated authority programs preferred
• Strong understanding of claims fundamentals and multi-state regulatory environments
• Strong analytical, organizational, and communication skills
• Proficiency in Microsoft Excel and claims systems

Nice to have

• Experience in program business or fronting carrier environment
• Exposure to reinsurance reporting
• Industry designations such as AIC, CPCU, or ARM

Culture & Benefits

• Multiple medical plans, 100% employer-covered dental & vision, 401(k), short/long-term disability, life insurance, FSA, EAP
• Equity compensation eligibility
• Training and internal career growth opportunities
• Flexible time off
• 12 weeks parental leave for primary and secondary caregivers
• Snacks and drinks for onsite employees