L&D Specialist, Partner Network Training Lead

TL;DR

L&D Specialist, Partner Network Training Lead (BPO): Own development, delivery, and improvement of training programs for global BPO partners with an accent on onboarding, upskilling, and launch readiness. Focus on data-driven optimization, cross-functional alignment, and consistent quality standards across sites.

Location: Remote - United States, strong preference for candidates based in the Eastern Time Zone. Not considering candidates residing in AK, DE, IA, MS, NE, SD, WV, WI.

Salary: Region 1 $143,650 - $169,000; Region 2 $130,050 - $153,000; Region 3 $117,300 - $138,000

Company

Award-winning health tech company providing hirify.global Ring and app to track readiness, activity, and sleep for millions of users worldwide.

What you will do

• Lead development and execution of BPO onboarding and upskilling curriculum strategy and roadmap.
• Collaborate with BPO leadership and internal teams to align training with operational needs.
• Own training delivery for new site launches and major changes, including planning, dry-runs, and coordination.
• Use performance data like QA scores, CSAT, and ramp-to-proficiency to identify gaps and prioritize interventions.
• Deliver train-the-trainer sessions, support trainer communities, and maintain training playbook and standards.

Requirements

• 8+ years in training, enablement, support operations, QA, or vendor management.
• Proven BPO enablement across multi-site vendors with data-driven coaching for QA, CSAT, AHT/FCR.
• Strong live facilitation, virtual classroom skills, and trainer coaching abilities.
• Excellent cross-functional collaboration and stakeholder communication.
• Program planning, data interpretation, and LMS/collaboration tools proficiency.
• Travel Required: Up to ~10–20%, depending on site launches, onsite enablement, and partner events (global).

Nice to have

• Exposure to healthcare or regulated programs.
• Certifications in adult learning or support excellence (CTT+, CPTD/APTD, ITIL, HDI).
• Knowledge of accessibility and inclusive facilitation practices.

Culture & Benefits

• Competitive salary and equity packages.
• Health, dental, vision insurance, mental health resources.
• 20 days PTO + 13 holidays + 8 flexible wellness days, paid sick and parental leave.
• hirify.global Ring provided plus employee discounts.