Junior Digital Customer Success Manager

TL;DR

Junior Digital Customer Success Manager (SaaS/AI): Driving scalable customer activation and engagement through data triggers, AI features, and digital outreach programs with an accent on portfolio management and one-to-many communications. Focus on designing CRM automations, executing webinars and in-app notifications, and identifying expansion opportunities.

Hybrid in Utrecht office; travel reimbursement to HQ provided.

Company

Fast-moving Dutch scale-up building an AI-powered customer engagement platform unifying communication channels for businesses worldwide.

What you will do

• Design and execute scalable activation programs including outreach, in-app notifications, and webinars to drive product adoption.
• Champion AI-driven features, helping customers implement and realize value at scale.
• Leverage data triggers and CRM automations to proactively engage customers and spot expansion opportunities.
• Manage a portfolio segment with a focus on digital-first strategies while providing personal touch when needed.
• Collaborate to shift from 1:1 meetings to tech-driven, efficient customer journeys.

Requirements

• Business proficiency in Dutch and English; support core Dutch market and internal collaboration.
• Approximately 1 year of professional experience in fast-paced SaaS environment.
• High technical affinity with automations, data, and AI for workflow optimization.
• Strong communication to simplify technical topics and engage via scalable channels like webinars.
• Self-starter "hacker" mindset for efficient, automated solutions.

Culture & Benefits

• Hybrid working with 2 months per year abroad and travel reimbursement to Utrecht HQ.
• 28 vacation days, learning budget with extra days off, pension contribution.
• Strong onboarding with buddy, mental health support, Dutch courses for internationals.
• Daily warm lunches at office, monthly internet/phone allowance, sabbatical option after 2 years.

Hiring process

• Introductory call with Talent team.
• Manager interview on experience and expectations.
• Practical role-related assignment.
• Team connection to confirm fit.