Onsite Implementation Specialist (Healthcare IT)

TL;DR

Onsite Implementation Specialist (Healthcare IT): Executing standard implementation methodology for healthcare software solutions with an accent on onsite super-user training and go-live support. Focus on conducting workflow analysis, resolving client issues during deployment, and optimizing software usage for clinical staff.

Location: Remote (US). Open in all US states except California, New York, Washington, and Colorado. Requires 75%+ long-distance or air travel to customer locations.

Company

A leader in specialty healthcare technology solutions committed to investing in employee growth and wellness.

What you will do

• Conduct client training and practice assessments following standard implementation methodology.
• Instruct clinical and non-clinical staff on software application usage through diverse teaching strategies.
• Investigate and resolve technical and workflow issues during go-live events.
• Perform post-go-live optimization and identify opportunities for workflow improvement.
• Partner with internal teams and Project Managers to ensure alignment with client needs and satisfaction.
• Manage high-volume travel (75%+) to customer locations across the US.

Requirements

• Must be based in the US (excluding CA, NY, WA, CO).
• Ability to travel 75%+ of the time (long-distance/air travel).
• 3+ years of experience in the Healthcare IT industry, specifically in software implementation.
• Proven ability to cultivate strong relationships and influence behavior.
• Excellent verbal and written communication, time management, and organization skills.
• Knowledge of or applicable experience with NexCloud or Nextech Select.

Culture & Benefits

• Generous annual bonus opportunity and 401(k) with employer match.
• Flexible Time Off, 11 paid holidays, and a personalized cultural/social celebration day.
• Comprehensive insurance options: Medical, Dental, Vision, Life, and Short/Long Term Disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) with employer match.
• 100% company-paid parental leave after 6 months of employment.
• Wellness program, employee assistance program, and corporate discounts on retail, travel, and entertainment.