Account Manager

TL;DR

Account Manager (SMB): Manage a portfolio of growing SMB accounts as a dedicated advisor and key driver of client success with an accent on proactive growth, retention, and expansion opportunities. Focus on developing account plans, conducting insight-driven check-ins, qualifying new business across units, and ensuring seamless project delivery.

Location: Remote from Canada, Central America, or South America. No visa sponsorship or assistance. Resumes and communication must be in English. Regular or periodic travel required.

Company

Global network of top talent in business, design, and technology enabling companies to scale teams on-demand, with $200+ million annual revenue and fully remote workforce around the globe.

What you will do

• Own growth, retention, and success of SMB accounts as primary point of contact and dedicated advisor.
• Develop and execute proactive account plans aligning client goals with talent solutions for value delivery and expansion.
• Conduct regular check-ins to gather feedback, assess health, and uncover new opportunities across business units.
• Execute tailored outreach campaigns using Salesloft to educate on full services and recommend experts.
• Provide guidance through project lifecycle, resolve escalations, manage renewals with Talent Operations and Delivery teams.
• Maintain Salesforce hygiene, track activities, monitor trends, and drive upsell/cross-sell for revenue growth.

Requirements

• Bachelor’s degree required.
• 3+ years in Account Management with history of overachieving revenue quotas; 1+ years in software consulting or tech sales.
• Ability to translate business objectives into strategic talent solutions; proficiency in software project lifecycle.
• Client-centric, growth mindset, proactive self-starter with critical thinking and competitive drive.
• Outstanding written/verbal communication; thrive in fast-paced environment with time management skills.
• Collaborative, optimistic, ambitious; sense of humor and grounded personality.

Nice to have

• Experience mentoring team members.

Culture & Benefits

• Fully remote with global team; encourages innovation, social interaction, and fun.
• High-performance environment valuing authenticity, wit, extreme ownership, and collaboration.
• Personalized sales training, coaching for growth, and fast-paced challenges.

Hiring process

• Onboarding with team meetings, personalized training on offerings.
• Client engagement, discovery calls, portfolio transitions in first months.
• Progress to strategic plans, revenue growth, and trusted advisor status over first year.