Onboarding Project Manager

TL;DR

Onboarding Project Manager: Triage incoming partner projects, assign to specialists based on capacity, and manage small onboardings directly to ensure launches within 30-day window with an accent on partner communication and process efficiency. Focus on refining workflows, tracking progress, and implementing improvements for consistent partner experience.

Location: Austin, in-person

Salary: $80,000 - $85,000 DOE

Company

hirify.global connects diners with restaurants via an app offering 20% rewards on meals to support the restaurant community.

What you will do

• Triage incoming onboarding projects and route them appropriately, including pre-onboarding needs.
• Assign projects to Onboarding Specialists based on availability and capacity while tracking partner progress.
• Serve as first point of contact for partners, providing timeline updates, answering questions, and setting expectations.
• Handle small onboarding projects directly to meet 30-day launch timelines.
• Collaborate with implementation team and Partner Operations Manager to optimize CRM and onboarding tools.
• Identify and implement process improvements for triage, intake, and assignment.

Requirements

• 3–5 years in project coordination, onboarding, or operations (hospitality, SaaS, or fintech preferred)
• Strong organizational and time-management skills to juggle multiple projects
• Excellent written and verbal communication skills with partners and internal teams
• Experience with CRM and project management tools (Salesforce, TaskRay, JIRA preferred)
• Process-focused mindset with attention to detail and continuous improvement
• Comfort in fast-paced, evolving environment

Culture & Benefits

• Generous PTO, company holidays, and paid Short Term Disability
• 100% employer-covered health and dental insurance for direct employees (set plan; dependents at employee cost); vision available
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in secure Austin building with downtown views
• Daily lunches and snacks for in-office team