Lead Client Relations (SaaS/AdTech)

TL;DR

Lead Account Manager (SaaS/AdTech): Architecting client success framework and scaling global customer relationships with an accent on enterprise-grade processes and revenue alignment. Focus on building account management structures from scratch, mentoring teams, influencing product roadmap, and driving upselling strategies.

Hybrid setup with 3 core office days in Hamburg, Germany; relocation support including visa and bonus provided.

Company

SaaS platform enabling app and game publishers to manage, analyze, and automate global marketing processes; part of Applike Group backed by Bertelsmann.

What you will do

• Set up and refine client relationship architecture and account management processes in alignment with management.
• Own strategic high-value clients, ensuring flawless onboarding.
• Coach account management team on complex situations and technical issues.
• Lead upselling strategies and churn minimization initiatives.
• Represent enterprise partners in product discussions to shape roadmap.
• Oversee resolution of high-priority technical tickets with engineering.

Requirements

• 6+ years in high-level Account Management with enterprise clients in SaaS or AdTech.
• Experience building account structures and communication cadences from scratch.
• Ability to build trust with C-level stakeholders and technical leads.
• Revenue-driven mindset aligning partner success with business goals.
• Fluent English; German is a bonus.

Culture & Benefits

• Hybrid work with 3 office days, flexible hours, 30 vacation days, and 3 weeks remote per year.
• Relocation support to Hamburg including visa, German lessons, and bonus.
• Development program, regular feedback, in-house gym, fitness classes, and mental health support via EAP.
• Central Hamburg office with lake view, top equipment, snacks, and team events like hackathons.

Hiring process

• 1st: Interview with TA Manager.
• 2nd: Managing Director.
• 3rd: Managing Director of Product.