CO Sourcing Agent

TL;DR

CO Sourcing Agent (Procurement): Source IT hardware and accessories globally while managing client catalogues with an accent on pricing, availability, lead times, and SLA compliance. Focus on troubleshooting product issues, handling escalations, collaborating with suppliers and teams, and driving process improvements.

Location: Philippines

Company

SaaS platform helping IT teams manage hardware deployment, tracking, and retrieval for remote global teams in 100+ countries.

What you will do

• Source IT hardware and accessories from global suppliers at optimal price and lead time.
• Create, maintain, and update product listings in client catalogues within SLAs.
• Monitor supplier changes in pricing, availability, and reflect updates promptly.
• Troubleshoot and resolve issues related to pricing, currency, availability, and product data.
• Handle client escalations on sourcing and catalogue matters.
• Collaborate with Operations, Customer Success, and suppliers; contribute to process improvements.

Requirements

• Bachelor’s degree in procurement or related field (preferred).
• 2-3+ years in sourcing, procurement, or supply chain roles.
• Experience with external suppliers/vendors and SLA-driven environments.
• Familiarity with eCommerce platforms, compliance, and ticketing systems (Zendesk, Freshdesk, Intercom).
• Strong skills in product data, pricing logic, currencies, VAT/tax basics.
• Excellent communication, attention to detail, multitasking in fast-paced settings.

Culture & Benefits

• Rapidly growing, ambitious team with diverse backgrounds including entrepreneurs, operations specialists, developers, and sales experts.
• Focus on employee impact, challenge, and well-being.
• Opportunity to shape global collaboration and smarter workplaces.