Customer Service Specialist (Italian)

TL;DR

Customer Service Specialist with Italian: Manage the end-to-end order process for retail and wholesale partners in animal health, resolving inquiries on prices, invoices, complaints, and overseeing credit collection. Focus on order cycle management including entry, validation, release of blocked orders, liaison with logistics providers, and O2C process optimization.

Location: Warsaw, Poland (office in the center of Warsaw, Rondo Daszyńskiego)

Company

Global leader in animal health (NYSE: ELAN) innovating products and services to prevent and treat diseases in farm animals and pets.

What you will do

• Manage full order cycle: entry, validation, release of blocked orders, apply discounts and pricing policies.
• Handle inquiries from dedicated retail and wholesale customers on prices, invoices, and complaints.
• Liaise with Logistics Service Providers to monitor deliveries and ensure timely product distribution.
• Oversee credit collection: monitor payments, verify compliance with payment plans for assigned accounts.
• Contribute to Order to Cash process optimization and integration for efficiency and customer satisfaction.

Requirements

• Fluent in Italian and English
• Location: Based in Warsaw, Poland
• High School Diploma/GED with equivalent experience or Bachelor’s Degree
• Experience in Customer Service, Order Management, or related field
• Solid proficiency in SAP (S4H) and Microsoft Office

Nice to have

• Ability to build strong professional networks and relationships
• Results-oriented mindset with focus on problem-solving
• Flexibility for working hours during peak periods like month-end
• Experience in a shared service center environment

Culture & Benefits

• Diverse and inclusive work environment fostering innovation and new ways of thinking
• Flexible working hours and extra days off
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program, animal-friendly office, theatre tickets discounts
• Language learning platform