Senior Account Manager

TL;DR

Senior Account Manager (Client Services): Developing and maintaining long-term client relationships, leading projects strategically, and ensuring high-quality delivery of brand publishing, SEO insights, content production, and paid media campaigns with an accent on proactive communication, business understanding, and organic growth. Focus on overseeing work quality, financial health, internal reporting, and upselling opportunities to meet client and business targets.

Location: Manila, Manila (Hybrid)

Company

Digital agency delivering brand publishing, SEO insights, content production, and paid media campaigns with a focus on long-term client relationships.

What you will do

• Maintain day-to-day client communications, project status updates, and personal rapport building.
• Take and review client briefs with the team, drive optimal responses, and lead project delivery.
• Liaise with delivery teams to ensure alignment, quality, and exceeding client expectations.
• Provide regular client and internal project status updates.
• Understand client businesses, brands, industries, and competitors deeply.
• Drive organic growth through upselling, new scopes, and proactive ideas.
• Monitor project financial health and report to stakeholders.

Requirements

• Experience in client relations, project oversight, and quality control.
• Strong communication and interpersonal skills for building client relationships.
• Ability to lead projects strategically and align teams.
• Knowledge of financial account management and reporting.
• Understanding of industry developments and competitor landscapes.
• Team collaboration and coaching abilities.

Culture & Benefits

• Proactive, can-do attitude with tenacity to deliver great work.
• Encouraged to contribute beyond core responsibilities.
• Performance reviewed by Business Director with focus on targets, growth, and values.
• Team-oriented environment emphasizing core company values.