Senior Account Director

TL;DR

Senior Account Director (Client Services): Manage and grow long-term client relationships delivering Brand Publishing, SEO Insight, Content Production, and Paid Social Media campaigns with an accent on proactive service, business understanding, and account expansion. Focus on building stakeholder relationships, implementing APAC strategies for performance and ROI, pitching upsell opportunities, and leading client servicing teams.

Manila (Hybrid)

Company

Digital agency specializing in SEO, content, and paid social media campaigns for client success across APAC.

What you will do

• Build, nurture, and grow client relationships through senior meetings and project expansion.
• Implement APAC-focused strategies to improve campaign performance, ROI, and output quality.
• Provide strategic direction to internal and external teams for effective delivery.
• Identify and pitch upsell opportunities in SEO, content, and tech services.
• Manage and develop account servicing team, including hiring inputs and performance reviews.
• Report to Regional Client Services Partner on account health for renewals and growth.

Requirements

• 8-12 years in account management, with at least 5 years in senior roles in advertising or digital agency.
• Experience handling or overseeing a small team of 1-2 members.
• Preferably versed in insurance, bancassurance, health, or medical industry accounts.
• Strong presentation skills for clarity and client buy-in.
• Capable of daily client conversations and handling project concerns.

Culture & Benefits

• Proactive, tireless pursuit of client knowledge and business understanding.
• Encouraged to contribute beyond core responsibilities.
• Focus on outstanding service from first meeting to delivery achieving KPIs.
• Team-oriented with emphasis on high performance, motivation, and development.
• Core values demonstrated in relationships and coaching.