Client Relationship Manager (Revenue Cycle Management/Healthcare)

TL;DR

Client Relationship Manager (RCM/Healthcare): Managing customer satisfaction, retention, and relations for RCM division clients with an accent on issue resolution, support, and relationship building. Focus on handling inbound calls, facilitating resolutions, identifying sales opportunities, and improving customer journeys.

Location: Remote U.S. (designated states only: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA)

Company

Preeminent provider of EHR and RCM software for therapy and rehabilitation industry, serving physical therapy, occupational therapy, speech-language pathology, and ABA specialties.

What you will do

• Handle customer contact, resolve issues by coordinating staff, and ensure timely updates on progress.
• Provide first-line phone support, answering 90% of inbound calls and maintaining assigned clients.
• Build trust through follow-through, site visits, and positive representation of the company.
• Attend transition and kick-off calls, manage complaints with supervisor, and assist CSAs.
• Identify sales opportunities, conduct weekly call campaigns, and manage client onboarding and offboarding.

Requirements

• Must be located in one of: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA
• College BA/BS or Masters; 5+ years in client relationship management, preferably healthcare.
• Excellent client-facing and internal communication skills, both written and verbal.
• Solid organizational skills, multitasking, computer applications for payment posting and A/R follow-up.
• Team player supportive of department goals, policies, and HIPAA compliance.
• Ability to work remotely with strong video conferencing etiquette.

Nice to have

• Well-developed verbal, listening, and phone skills.
• Ability to define problems, collect data, establish facts, and identify trends.
• Strong customer service focus and flexibility with diverse personalities.

Culture & Benefits

• Remote work and work from home options.
• Paid Time Off, 11 Paid Holidays, Year-End Holiday Break.
• Health, Dental, Vision, HSA/FSA, 401K with Company Match, Disability & Life Insurance.
• Employee Assistance Program and Paid Parental Leave.
• Core values: Clients First, Open and Honest, Disciplined Yet Flexible, Solve Problems, Committed to Greatness, High Performance Team.