Digital Business Analyst (Global Sales & Service)

TL;DR

Digital Business Analyst (Global Sales & Service): Enabling digital transformation across Sales, Customer Service, and After-Sales functions with a strong focus on Microsoft Dynamics CRM (Dynamics 365) and Enterprise Portals (B2B/B2C). Focus on defining requirements, analyzing processes, ensuring integrations, and driving adoption through stakeholder collaboration and Agile delivery.

Location: Northridge, California, USA (willingness to work in office required). Willingness to travel 5% and work across multiple time zones when needed.

Salary: $84,750 - $124,300

Company

Leader in connected car technology, audio experiences, and digital transformation solutions across automotive and lifestyle sectors.

What you will do

• Lead end-to-end requirements gathering, documentation, and analysis for Sales, Service, CRM, and portal initiatives.
• Define Dynamics 365 solutions including configurations, workflows, security, and data requirements.
• Gather requirements for enterprise portals (Dealer, Partner, Customer) and ensure seamless CRM integration.
• Facilitate workshops, stakeholder reviews, and collaboration with business, UX, development, and IT teams.
• Support Agile delivery, UAT, governance, change management, training, and benefits realization monitoring.

Requirements

• Bachelor’s degree in business, Information Systems, or related field.
• 5+ years as Business Analyst in Sales/Service domains.
• Hands-on experience with Microsoft Dynamics CRM / Dynamics 365 in enterprise environment.
• Experience with Enterprise Portals (Dealer, Partner, Customer, Self-Service).
• Strong understanding of Sales, Customer Service, After-Sales processes, CRM entities, workflows, and Agile tools (Jira, Azure DevOps).
• Excellent stakeholder management, analytical, and problem-solving skills for global teams.

Nice to have

• Experience with databases, Microsoft Office (Excel, PowerPoint), Jira, Power Platform (Power Apps, Power Automate, Dataverse).
• CRM/portal cloud migrations, B2B/B2C platforms, UX/journey mapping.
• Strong root cause analysis, troubleshooting, presentation, and time management skills.

Culture & Benefits

• Flexible work schedule promoting work-life integration.
• Inclusive, diverse environment with career development via hirify.global University training and academies.
• Comprehensive benefits: medical/dental/vision, HSA/FSA, retirement with match, paid vacation/sick leave, tuition reimbursement.
• On-site fitness center, cafeteria, employee discounts on hirify.global/Samsung products, wellness/volunteer programs.
• Opportunity to collaborate with global talented teams.