Regional Tier 2 People Capability Centre Team Leader

TL;DR

Regional Tier 2 People Capability Centre Team Leader (HR Operations): Overseeing complex employee lifecycle service delivery across the EMEA region with an accent on escalated case management, compliance, and country-specific HR processes. Focus on leading Tier 2 specialists, ensuring process governance, technology integration, and driving continuous improvement initiatives.

Location: Work in our EMEA Hub office (Germany: Garching, Karlsbad; Hungary: Pécs, Székesfehérvár; Romania: Bucharest). Willing to travel up to 20% internationally.

Company

Global leader in automotive technology platforms, engineering audio systems, infotainment, and connected vehicle solutions.

What you will do

• Lead Tier 2 delivery for complex employee lifecycle activities, escalated cases, and service lines like benefits operations, onboarding, offboarding, compliance, data management, and reporting.
• Establish service standards, oversee investigations, ensure compliance, audit readiness, and risk mitigation across country-specific policies.
• Manage Workday and ServiceNow processes, refine workflows, escalations, and leverage automation/AI for efficiency.
• Act as escalation point for Tier 1, COEs, HRBPs; collaborate on handoffs, policy refinement, and knowledge sharing.
• Define and track SLAs, KPIs, quality metrics; lead continuous improvement to enhance service quality and operational maturity.
• Coach, mentor, and develop Tier 2 specialists and SMEs to build expertise and foster accountability.

Requirements

• Strong expertise in complex employee lifecycle processes, compliance, and country-specific HR policies.
• Hands-on experience with HRIS platforms like Workday and ServiceNow; handling escalations, investigations, policy interpretation.
• Bachelor’s degree in HR, Business, Management or related; 8–10 years in HR operations/shared services with Tier 2/SME exposure.
• Experience with multi-country/regional teams; strong analytical, communication, and stakeholder-management skills.
• Proven leadership managing specialists/SMEs in service delivery.
• Work in EMEA Hub office; up to 20% international travel.

Nice to have

• Experience implementing/enhancing ServiceNow workflows or scaling Tier 2 teams.
• Continuous Improvement certifications (Six Sigma, LEAN).
• Exposure to Works Council or regulatory consultation processes.

Culture & Benefits

• Flexible work environment with full-time remote options where feasible.
• Employee discounts on hirify.global/Samsung products (JBL, hirify.global Kardon, AKG).
• Extensive training via hirify.global University, tuition reimbursement.
• Competitive wellness benefits, recognition programs.
• Inclusive, diverse environment supporting professional/personal development.