HR Service Delivery Coordinator (French)

TL;DR

HR Service Delivery Coordinator (HR Operations): Managing HR operational issues and the employee lifecycle across the EMEA region with an accent on data accuracy and service quality. Focus on resolving Tier 1 cases, maintaining HRIS records, and optimizing HR shared services processes.

Location: Hybrid (8 days/month) in Cluj-Napoca, Romania

Company

A global technology company providing expert software and information solutions for leading professionals worldwide.

What you will do

• Act as the first point of contact for Tier 1 HR inquiries across multiple EMEA countries.
• Manage the full employee lifecycle, including onboarding, job changes, and offboarding.
• Maintain and update employee records in HR systems such as Workday and SAP SuccessFactors.
• Generate and analyze reports to support HR operations, audits, and business decisions.
• Collaborate with HR Business Partners and Centers of Expertise to resolve complex cases.
• Contribute to the continuous improvement of HR processes and maintain knowledge base documentation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in HR operations or shared services, preferably in a multinational environment.
• Hands-on experience with HRIS platforms (Workday, SAP SuccessFactors, or similar).
• Proficiency in English (minimum B2 level).
• Proficiency in French (minimum B2 level).
• Must be based in or able to work hybrid from Cluj-Napoca, Romania.

Culture & Benefits

• Professional development through internal/external training and the #GROW program.
• Yearly performance bonus and referral bonuses.
• Corporate Health Insurance and various mindfulness and wellbeing programs.
• Up to 28 days of annual leave based on seniority.
• Flexible working schedule and a strong work-from-home culture.
• Meal vouchers and gift vouchers provided twice a year.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during calls to ensure authenticity.
• In-person interviews may be required at the hirify.global office.