Director, CRM & Patient Experience (Healthcare)

TL;DR

Director, CRM & Patient Experience (Healthcare): Transforming patient acquisition, conversion, and retention through the leadership of CRM strategies and lifecycle management with an accent on revenue growth and funnel optimization. Focus on implementing enterprise CRM platforms, optimizing lead-to-patient conversion rates, and leading a high-performing US-based organization.

Location: Hybrid (Aurora, IL, US)

Salary: $170,000 - $190,000

Company

hirify.global is a global leader in hearing health, developing innovative solutions like hearing aids and cochlear implants to improve human connection.

What you will do

• Lead the US CRM strategy to drive revenue and patient engagement across the full funnel.
• Optimize lead conversion, appointment booking, show rates, and lifetime patient value.
• Own the US CRM roadmap and manage enterprise platform implementation and optimization.
• Develop CRM measurement frameworks, dashboards, and lifecycle analytics.
• Build and lead a high-performing US CRM & Patient Experience team.
• Collaborate cross-functionally with Marketing, Sales, IT, and Operations to align growth goals.

Requirements

• Proven experience leading CRM strategy in a US-based revenue-driven or patient-focused organization.
• Expertise in patient lifecycle management, segmentation, and journey orchestration.
• Hands-on experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, or Adobe.
• Experience leading multi-layered teams and developing other leaders.
• Must be based in or able to work in a hybrid capacity in Aurora, IL.
• Strong knowledge of US data privacy and consent management requirements.

Culture & Benefits

• Culture of continuous improvement, resilience, and self-motivation.
• Diverse and inclusive work environment with equal opportunity for all.
• Opportunity to make a meaningful impact on the lives of others through hearing health.
• Hybrid work schedule providing two remote days per week.