Technical Account Manager Lead (Fintech)

TL;DR

Technical Account Manager Lead (Fintech): Leading the end-to-end technical account management journey for merchants and partners in North America with an accent on integration strategy, API troubleshooting, and post-launch stabilization. Focus on translating business needs into technical requirements and coordinating cross-functionally to ensure timely project launches.

Location: Remote (North America) - Must be based in the United States or Canada

Company

hirify.global is building a high-performance payment orchestrator and infrastructure to enable companies to participate in the global market.

What you will do

• Own the end-to-end technical account management journey for merchants and partners from kickoff to go-live and stabilization.
• Lead technical conversations with stakeholders on integration strategy, trade-offs, and risk management.
• Translate business and operational needs into clear technical requirements and implementation plans.
• Coordinate cross-functionally with Product, Engineering, and Compliance teams to unblock integrations.
• Troubleshoot API and payment issues using logs, request/response analysis, and error patterns.
• Improve the TAM playbook, documentation, runbooks, and process automation to increase delivery speed.

Requirements

• 5+ years of experience in Technical Account Management, Implementation, or Solutions Engineering, ideally in fintech or SaaS.
• Strong understanding of RESTful APIs, JSON, XML, and tooling like Postman and Swagger.
• Ability to read code and debug integrations in at least one server-side language (Python, Node, Go, or Java).
• Practical knowledge of SQL (PostgreSQL/MySQL) and troubleshooting distributed systems.
• Strong project management skills and ability to communicate clearly under pressure.
• Fluency in English.
• Must be based in the United States or Canada.

Nice to have

• Experience with payment gateways, acquirers, PSPs, and tokenization.
• Proficiency with ticketing and incident management tools like Zendesk, Jira, or ServiceNow.
• Experience supporting enterprise customers in production environments with an SLA mindset.
• Familiarity with PII handling and OWASP security basics.

Culture & Benefits

• Remote work flexibility within North America.
• Competitive compensation and stock options.
• One-time home office bonus and provided work equipment.
• Global health plan and flexible days off.
• Budget for language, professional, and personal growth courses.