Senior Service Delivery Consultant (Fintech)

TL;DR

Senior Service Delivery Consultant (Fintech): Maintaining and optimizing client installations of the hirify.global Data Management Solution with an accent on technical support and service improvement. Focus on resolving complex product issues, bridging business needs with technical solutions, and driving the adoption of standard configurations.

Location: Hybrid in Mexico City (2 days per week in office)

Company

A leading provider of integrated investment management solutions and an independent subsidiary of the Deutsche Börse Group.

What you will do

• Act as the primary point of contact for client installations of the hirify.global Data Management Solution.
• Maintain client installations and identify specific projects for technical improvements.
• Analyze and resolve complex product issues within defined SLAs using product domain knowledge.
• Handle client service requests, including ad-hoc reports and license renewals.
• Collaborate with developers to provide optimal business and technical solutions.
• Drive the transition of clients from bespoke solutions to standard configurations.

Requirements

• Experience operating standard applications in the financial sector and diagnosing errors.
• Degree in Computer Science, Mathematics, Physics, Business Administration, or a similar field.
• Proficiency in PL/SQL, XML/XSL, JSON/YAML, and PowerShell scripting.
• Fluency in English is required.
• Advanced analytical, communication, and presentation skills.
• Must be based in Mexico City for the hybrid work model.

Nice to have

• Experience in L2 or L3 application support within a large IT department or operational team.
• Knowledge of cloud operations, specifically AWS or Azure.
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions).

Culture & Benefits

• Competitive salary, bonus scheme, and pension.
• Hybrid workplace model with flexible working hours.
• "IP sprints": 3 weeks per quarter dedicated to skill development and company contributions.
• Personalized approach to professional development and growth.
• Collaborative, people-centered organization focusing on curiosity and customer success.