Senior Technical Account Manager (Cloud)

TL;DR

Senior Technical Account Manager (Cloud): Managing and optimizing the customer experience for large enterprise clients using open-source data services with an accent on technical strategy and operational advisory. Focus on accelerating time-to-value, acting as a customer advocate, and bridging the gap between clients and internal engineering teams.

Location: Hybrid (EMEA)

Company

hirify.global provides a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

What you will do

• Build and maintain successful long-term relationships across the entire customer journey for enterprise clients.
• Develop technical strategies based on customer business priorities, cloud architecture, and operational models.
• Act as a primary technical advisor for deployments, operational planning, and risk management.
• Serve as a cross-functional advocate, connecting customers with Support, Engineering, and Product Management.
• Conduct regular operational reviews, including root-cause analysis and security vulnerability assessments.
• Collaborate with Sales on account planning and pipeline growth strategies.

Requirements

• Deep conceptual and hands-on expertise in Apache Kafka and at least one of: PostgreSQL, ClickHouse, or OpenSearch.
• Proven background in technical consulting, pre-sales, or technology sales.
• Fluency in Java, Python, Go, or Ruby.
• Experience with public clouds (AWS, GCP, or Azure), Linux OS, and networking basics (DNS, VPC).
• Strong project management skills with the ability to execute detailed action plans.
• Ability to travel up to 10% of the time to meet customers and partners in the EMEA region.

Nice to have

• Experience with Customer Relationship Management (CRM) tools.
• Experience with database migrations, specifically from Oracle to PostgreSQL.

Culture & Benefits

• Participation in hirify.global’s equity plan.
• Hybrid work policy for better work-life balance.
• Professional Development Plan budget for continuous learning.
• Global Employee Assistance Program for holistic wellbeing support.
• Global Time Off Commitment, including parental and sick leave.
• Paid contributions to open-source projects via the Plankton program.

Hiring process

• Introductory call with a Talent Partner (30-45 min).
• Depth of Expertise Interview with the hiring manager (45 min).
• Skills interview and presentation with the wider team (1 hour).
• Company Values interview (1 hour).