Senior Implementation Manager (Fintech)

Senior Implementation Manager

Company

Rain

Conditions

14 hours agoSenior Singapore Remote Full Time Customer Support Jobs by Rain

Skills

Baas Troubleshooting Card Issuing Implementation Sql Stakeholder Management User Stories Analytics Api Blockchain Project Management Payments Data Analysis Training Onboarding Scripting Stablecoin

About the Role

You will manage end-to-end integrations for enterprise clients, ensuring smooth onboarding and resolving technical issues. You will analyze product performance and onboarding metrics, design onboarding workflows, and produce data-driven recommendations. You will train CSMs, Implementation Specialists, and Product Analysts, write clear documentation, and collaborate with operations, compliance, and sales to deliver successful implementations.

Requirements

• 4-8+ years of implementation experience in B2B SaaS, fintech, or payments with a track record of delivering complex integrations
• Working knowledge of SQL for data analysis
• Comfort reading code and API documentation
• Ability to write basic scripts for testing and automation
• Experience managing multiple implementations and stakeholder expectations
• Ability to communicate complex technical concepts clearly to developers and business stakeholders
• Strong written documentation skills
• Analytical problem-solving and pattern recognition skills
• Comfort with ambiguity, rapid context-switching, and building processes from scratch in a high-growth environment
• Payment industry knowledge (card transaction flows, authorization/settlement, interchange) (nice to have)
• Direct experience with card issuing programs or BaaS platforms (nice to have)
• Familiarity with stablecoins, blockchain, or crypto payment rails (nice to have)

Responsibilities

• Facilitate integration of key company accounts into the platform and troubleshoot integration issues
• Collaborate with internal teams to understand customer needs and tailor onboarding solutions
• Analyze product performance and track metrics to identify onboarding improvements
• Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices
• Support design of onboarding workflows for new business customers
• Provide data-driven insights to enhance the user experience and product adoption
• Define business requirements for onboarding and create user stories with CSMs
• Use analytics tools to track and measure onboarding success and report key findings to stakeholders

Benefits

• Unlimited time off (minimum 10 days required)
• Flexible working and home office stipend
• Comprehensive health dental and vision plans for US employees
• 100% company subsidized life insurance
• 401(k) with 4% company match
• Equity option plan
• Company-issued Rain Cards for testing
• Health and wellness eligible spending
• Team summits and domestic and international off-sites

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