Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Owning technical customer relationships across LATAM for payment infrastructure platform with an accent on escalations, integrations, and cross-functional collaboration. Focus on resolving complex challenges, defining best practices for onboarding and delivery, and scaling team operations in high-growth payment ecosystem.

Remote in LATAM (Brazil, Argentina, Colombia, Chile, Mexico)

Company

Building payment infrastructure for global market access via single API integrating 1,000+ methods across 80+ countries, powering brands like InDrive, McDonald's, Rappi, Viva Aerobus.

What you will do

• Serve as senior technical contact for strategic accounts, owning escalations and resolving complex integration issues
• Lead discussions on technical strategy, product trade-offs, incident management, and risk mitigation
• Define best practices for onboarding, integration delivery, and account health monitoring
• Build deep customer knowledge to proactively unlock value and provide strategic guidance
• Collaborate with Product, Development, Sales, and Partnerships to improve platform and support growth
• Monitor team progress, champion LATAM insights, and ensure high-quality delivery

Requirements

• 5+ years in technical account management or integration engineering, preferably fintech/payments
• Proven track record leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and tools like Postman, SoapUI, Swagger
• Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, modern frameworks
• Hands-on experience in server-side language: Golang, Python, Node.js or equivalent
• Familiarity with servers/databases: Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB
• Strong analytical, problem-solving, project management, organizational, and communication skills

Nice to have

• Fluency in English, Portuguese, Spanish
• Experience with ticketing systems

Culture & Benefits

• Remote work from everywhere
• Competitive compensation and stock options
• Home office bonus and work equipment
• Health plan wherever you are
• Flexible days off