PSP Care Coach (Egypt)

TL;DR

PSP Care Coach (Egypt): Supporting and managing Patient Support Programs by coordinating services, patient enrollment, and stakeholder liaison with an accent on ensuring timely medication delivery, compliance, and quality care. Focus on maintaining patient files, preparing performance reports, and removing barriers to access medical benefits globally.

Location: Based in Al Dokki, Cairo office with frequent travel to clients and partners

Company

Global provider of patient support programs focused on healthcare access and compliance.

What you will do

• Assist in managing Patient Support Programs by liaising with stakeholders and ensuring timely patient enrollment.
• Maintain accurate patient files and electronic records using Axios’ Patient Management System.
• Educate patients, coordinate services, and ensure efficient medication delivery.
• Accompany team on visits to healthcare providers, pharmacies, and support sites.
• Prepare regular reports on program performance, patient numbers, and quality metrics.
• Report adverse events, comply with regulations, and perform administrative duties.

Requirements

• Based in regional office (Al Dokki, Cairo) with flexibility for frequent travel and working hours
• Degree or Diploma in medical background or social work ideal.
• 0-1 year experience in healthcare, scientific field, or NGO ideal.
• Experience in data monitoring, logistics, or customer service is an advantage.
• Competencies in job knowledge, quality concern, adaptability, dependability, and teamwork.

Nice to have

• Experience in data monitoring and management.
• Experience coordinating logistics/supply chain.
• Experience in customer service management.

Culture & Benefits

• Paying fair market value with annual performance-based bonus.
• Premium private health insurance.
• Career progression aligned with competency framework.
• Hands-on learning in global health initiatives.
• Humanitarian impact through patient support programs.