Patient Care Lead

TL;DR

Patient Care Lead (Healthcare): Managing Patient Support Programs by coordinating enrollment, services, and stakeholder liaison with an accent on ensuring timely patient access to medications and compliance. Focus on removing barriers to care, maintaining accurate records, reporting adverse events, and overseeing team operations for global access strategies.

Location: Dokki, Giza, Egypt. Based in regional office with frequent travel to clients and partners, possibly outside the region. Flexibility in travel and working hours essential.

Company

Global provider of patient support programs focused on expanding access to medical benefits and care.

What you will do

• Manage Patient Support Programs by liaising with stakeholders, ensuring timely patient enrollment, and coordinating seamless processes.
• Maintain accurate patient files, electronic records, and prepare performance reports on metrics like patient numbers and quality assurance.
• Accompany team on field visits to providers, pharmacies, and support sites; ensure efficient medication delivery.
• Oversee day-to-day operations, team support, issue resolution, regular meetings, and quality monitoring for patient safety data.
• Provide training to team members, report adverse events, and utilize Patient Management System for all activities.
• Handle administrative duties, promote compliance with laws, SOPs, and escalation protocols.

Requirements

• Degree in scientific or healthcare-related field preferred.
• Hands-on experience in healthcare, scientific field, or NGO ideal.
• Experience in data monitoring/management, logistics/supply chain, and customer service management advantageous.
• Competencies: job knowledge application, concern for order/quality, adaptability, dependability, teamwork.
• Complete required trainings including product, pharmacovigilance, and Axios SOPs.
• Based in Dokki, Giza office with frequent travel; flexible hours required.

Culture & Benefits

• Pay at fair market value with annual performance-based bonus.
• Premium private health insurance.
• Career progression via competency framework.
• Humanitarian impact through patient support programs.
• Learning exposure in global health initiatives.