Team Lead, Talent Operations (HR)

TL;DR

Team Lead, Talent Operations (HR Operations): Overseeing systems, tools, and operational processes to support a subscription-based Talent Acquisition-as-a-Service model with an accent on operational infrastructure and technology stack optimization. Focus on automating workflows, improving recruitment delivery models, and leading a small operations team to ensure scalability.

Location: Remote (Must be based in Canada, Eastern timezone)

Company

Canada’s first subscription-based Talent Acquisition-as-a-Service company partnering with organizations across North America and Europe to build smarter hiring strategies.

What you will do

• Lead operational infrastructure, including internal systems, documentation, and workflows to ensure efficiency and scalability.
• Develop and strengthen the recruitment delivery model to optimize client and candidate experiences.
• Own and evolve the technology stack by identifying automation opportunities and implementing AI-enabled tools.
• Drive operational improvements and lead special projects to streamline organizational workflows.
• Guide and support a small operations team, setting clear expectations and fostering a collaborative environment.

Requirements

• Experience managing operations within professional services, consulting, or recruitment environments.
• Strong communication skills and comfort collaborating directly with external clients.
• Proficiency in learning new technologies and exploring automation and AI tools.
• A process-improvement mindset with the ability to experiment and refine workflows.
• Proven leadership skills with experience guiding others toward success.
• Must be based in Canada and work within the Eastern timezone.

Culture & Benefits

• Fully remote work environment with established core hours.
• Values-driven culture focused on being an ally, awesome, memorable, empowered, and a thought leader.
• High degree of ownership and autonomy over the operational backbone of the business.
• Collaborative, small-team atmosphere with shared ownership of results.
• Data-driven approach to tracking progress and improving client outcomes.

Hiring process

• Virtual interview with the Director, Client Delivery (recorded via BrightHire).
• Virtual interview with the CSO focused on operational problem-solving and delivery models.
• Final virtual interview with the CEO to discuss professional goals and cultural fit.